Something has tripped, gone dead or started flickering. Here is what to do.
From £102 including VAT, first hour included. NAPIT registered, faults explained in plain English, across Goole, Howden, Selby and the villages between.
Ring me, tell me what is happening, and I will tell you whether it can wait, whether there is something safe you can try, or whether I need to come out. Most faults are found and fixed in the first visit.
Two things worth trying first
It saves you money if you can tell me what you found.
Switch every circuit breaker off, turn the main switch back on, then switch the breakers on one at a time. The one that trips it again tells us where the problem is.
If one circuit keeps tripping, unplug everything on it and try again. If it holds, one of the appliances is the fault, not the wiring.
If you smell burning or a socket is warm, turn it off at the board and ring. That one is not a wait-until-Friday job.
“Brilliant service, efficiently diagnosed our issues and was able to rectify them quickly. Top tradesman and thoroughly recommend him.”
From £102 inc. VAT, and you know before I carry on
From £102 including VAT
- The trip out and up to an hour on site
- Enough time to find most faults
- Small fixes done in the same visit under that charge
- A plain English explanation of what I found
If it needs more
- Parts or more time: you get a price before I carry on, not after
- Intermittent faults: I will tell you honestly what the next step is and what it costs
- If the fault points at an old fuse board, I will say so, and I will say if it does not
No out of hours service
- Monday to Friday, 8:30 to 5
- Outside those hours, turn the power off at the board
- Smell burning or see sparks? Call your network operator on 105
All prices include VAT. If it is a quick fix I do it there and then. Ring 01904 599 109 and tell Nathan or me what is happening.
Faults I deal with every week
Every one of these is a real situation from the last few months. If yours is not on the list, ring anyway.
Usually a damp outside socket, a faulty appliance, a heating element on its way out, or a damaged cable. I test each circuit rather than guessing.
Often a loose connection at a socket or junction box, or a broken ring. These are the ones people live with for months.
A loose neutral, a failing dimmer, or a fitting that is not rated for the lamp. Occasionally something at the supply, which I can identify and report.
Turn it off at the board and ring. This one is not a wait-until-Friday job.
The hardest kind. I will tell you honestly if it needs monitoring rather than a single visit, and what that costs.
Why people ring us when something has gone wrong
We answer the phone
Most calls are taken by Nathan, who knows the work and can usually tell you on the call whether it needs a visit.
One electrician, start to finish
The work is done by Matt. You get a text when I am on the way, every time.
We test, we do not guess
Insulation resistance, continuity, RCD operation, and a proper look inside the board and the affected accessories.
Fixed, not just found
If the fix is something I can do on the day, I do it. I carry the common parts.
- NAPIT registered
- Which? Trusted Trader
- DBS checked
- Public liability insured
- 12 months guarantee on our work
- A real person answers the phone
“Friendly super efficient and went out of his way to ensure we had our power supply sorted really quickly.”
What happens on the day
Before I touch anything
I ask what you have noticed and when it started. That narrows it down before the tools come out.
While I am there
I test rather than guess. The power goes off briefly for testing; I will tell you before I do it and keep it short.
Before I leave
I show you what I found and explain it without jargon. If it is fixable there and then, it is fixed. If not, you get a written price and a date.
Goole, Howden, Selby and the villages between
Most weeks I am in Goole, Howden, Selby and the villages around them. Fault visits further out only if I can fit them in sensibly, and I will say so on the phone.
- Goole
- Howden
- Selby
- Snaith
- Rawcliffe
- Airmyn
- Drax
- Camblesforth
- Eastrington
- Gilberdyke
- Eggborough
- Swinefleet
York and the corridor towards it for planned work. Not sure if you are in range? Ring and ask.
Common questions about faults
Can you tell me what is wrong over the phone?
Sometimes. Nathan or I will ask a few questions and if it is obviously an appliance or something you can safely check, we will say so rather than book a visit you do not need.
Will you need to turn my power off?
For testing, briefly, yes. I will tell you before I do and keep it short.
What if you cannot find it in an hour?
Most faults are found within the hour. If yours is intermittent I will explain what the next step is and what it costs before going further.
Is it safe to leave a tripping circuit off and carry on?
Usually yes for a day or two, unless there is a burning smell or heat. If in doubt, ring.
Do you fix the fault or just find it?
Both, wherever the fix is something I can do on the day. I carry the common parts.
Will I get a certificate?
For any new work or replacement of a circuit accessory that needs it, yes. For a simple repair you get a written note of what was done.
Could this mean I need a new fuse board?
Sometimes an old board is the reason a fault has not been caught sooner, and sometimes it is fine. I will tell you which, and I do not push upgrades that are not needed.
Tell us what is happening
A sentence or two is plenty: what has stopped working, when it started, and whether anything trips. Nathan or I come back to you within one working day.
Prefer to talk? Ring 01904 599 109. Most calls are taken by Nathan, who can usually price a straightforward board change over the phone.
Other things we can sort
Fuse board upgrades
If the fault turns out to be an old board that has had its day, this is the honest next step, and I will tell you if it is not.
Small electrical jobs and fault finding
Sockets, lights, switches, and the jobs other electricians will not travel for.
EICRs and certificates
A full inspection of the wiring, with every observation explained. The right call when faults keep coming back.
Ring and tell me what is happening
Nathan or I will tell you straight whether it can wait, whether there is something safe to try, or whether I need to come out.
From £102 inc. VAT including the first hour. Monday to Friday, 8:30 to 5.